A Review of Patient Satisfaction Questionnaires in India: Insights and Limitations
Dr Abhishek Sharma (PhD, Consultant), Dr Smita Sharma (Assistant Professor, TAPMI School of Business, Manipal University Jaipur)
Year: 2024, Volume: 1, Issue: 3, Pages: 154- 165, Date of Publication: 30 November 2024;
Abstract: As the population expands and Healthcare demands escalate, Hospitals are experiencing heightened pressure. Despite improvements in financial aspects, there is an increasing demand to address the needs of both hospital and hospitality, especially in private Institutions. Numerous hospital gathers patient Feedback using Questionnaires, some adhering to worldwide patterns, while other employ proprietary formats. Nonetheless, a standardized feedback questionnaire is absent. This study examines the literature on Patient satisfaction questionnaires in India, providing insights into healthcare and hospitality dimensions while flagging potential deficiencies in present procedures.
Keywords: Patient satisfaction, healthcare quality, survey methodology, India, healthcare evaluation.