A Review of Patient Satisfaction Questionnaires in India: Insights and Limitations

Dr Abhishek Sharma (PhD, Consultant), Dr Smita Sharma (Assistant Professor, TAPMI School of Business, Manipal University Jaipur)

Year: 2024, Volume: 1, Issue: 3, Date of Publication: 30 November 2024;

Abstract: Patient satisfaction surveys are essential for evaluating healthcare quality, driving improvements, and benchmarking institutional performance. In India, while numerous studies have been conducted across diverse healthcare settings, they often face limitations such as restricted scope, survey biases, and methodological gaps. This review examines trends and methodologies in patient satisfaction studies, analyzing data from journals, institutional reports, and credible organizations like NABH and SCImago. Key findings reveal a narrow focus on specific departments or patient groups, biases in survey design and administration, and exclusion of critical domains like telemedicine and grievance redressal. Methodological inconsistencies further hinder cross-comparative analyses. Addressing these challenges through standardized tools, inclusive sampling, and comprehensive evaluation can enhance the utility of patient satisfaction surveys, guiding healthcare policies and improving patient outcomes..

Keywords: Patient satisfaction, healthcare quality, survey methodology, India, healthcare evaluation.