Anuj Sharma (GM, Sales and Marketing, Proterial, Delhi)

Ajita Sharma (DGM AIESL, IGI Airport, Delhi)

Year: 2024, Volume: 1, Issue: 1, Pages: 67-81, Date of Publication: 31 May 2024

Abstract- In the dynamic environment of Healthcare, the motivation of service providers is crucial for delivering high-quality patient care and achieving organizational goals. Higher Patient Satisfaction is achieved when service providers the ‘Doctors’ are motivated and satisfied. This study aims to identify and analyze the factors influencing the motivational levels of Healthcare Providers, particularly in relation to management practices. By employing the Delphi method, we seek to develop a comprehensive Hospital Administration Model, termed the 5A Model. This model will encompass key aspects such as Advancement, Acknowledgement, Affluence, Assistance, and Ambiance providing a structured approach for Healthcare managers to foster a motivating work environment.

Keywords– Healthcare, Healthcare Providers, Hospital Administration Model, 5A model, Healthcare managers, Doctors, Patient Satisfaction, Delphi method